Care at Home from Lifeguard™ (“Care at Home”) used by Patients under clinical care, or Members in a managed care program, (together “Members”) is essentially the same app as the free Care at Home app, with one significant exception: Using Care at Home in a Program is offered exclusively through healthcare providers and health plans (a “Care at Home Provider”) and engages the Member with their Care at Home Provider via the Care at Home digital platform.  A Member who registers in a Care at Home Program using a Care at Home app is automatically recognized as a Member with a participating Care at Home Provider.  Upon installation of the Care at Home app, the Member will have access to their own Care Plan, provisioned  to them by their Care at Home Provider.

Care at Home is used by Members or their authorized Proxy.  Care at Home enables Remote Care Management of Members by Care at Home Providers. Members with Care at Home are under the “Directed Care” of a Care at Home Provider’s clinical care team, meaning that there is a direct Member/Care at Home Provider relationship.

The first step in using Care at Home is to download and install the mobile app on your iOS (Apple) or Android smartphone or tablet.

Download/Install the App

• Care at Home for Consumers: Independent patients or a Proxy (caregiver of a Dependent consumer in Care at Home), and their trusted caregiver friends and family, who can be members in an independent patient’s or dependent’s Circle of Care) can install Care at Home on their compatible device. The “Care at Home from Lifeguard™” app can be downloaded from the link to The App Store for iOS/iPhones; or the link to the Google Play Store for Android phones – and installed on your compatible smartphone or tablet.  Once in the appropriate “store” follow prompts to download and install the Care at Home from Lifeguard™ mobile application.
• For patients with a Care at Home Provider who wish to participate in a Care at Home Program: The patient will first have to enroll in the Program with their Care at Home Provider. The Care at Home Provider will send an email invitation to the patient (or a patient-approved Proxy) to become a Member in the Program.  The invitation will include information about how to accept participation, download and install “Care at Home from Lifeguard™” on their smartphone or tablet.  Once the app has been installed, a Care Template from your Care at Home Provider will be accessible for your participation in your Care at Home Program.

Create Your Account and complete your Profile for a Care at Home Program

• To complete you registration for your Care at Home account on your mobile device, you will need to verify your email address (same address given to your Care at Home Provider for the Program), create and confirm a password, accept Terms of Use to  access your Care at Home account, and accept your Care at Home Provider’s Informed Consent to participate in the Program.
• Next your will be able to login to your Care at Home account. To do so, tap on the Care at Home icon on your mobile device home screen.
• Once you have logged in to your Care at Home app, you will need to step through the screens for your first login.  You are encouraged to allow all permissions, and set up biometric or passcode PIN for quick and secure access to your account.  When you complete your first login and land on your home screen, you can then complete your profile and verify your mobile number. Tap on the photo icon in the top left of the home screen to open settings then tap on Edit in the op section of your Account screen. Confirm/edit and complete your profile. You can also add a photo for your account.   Also be sure your profile includes your location information for better customer service (this information will not be shared!).
• When completed, tap “Save” to retain the information in your profile.
• If you ever need to install (or re-install) Care at Home onto your device without Care at Home Provider’s assistance, you can do so directly from either go to The App Store for iOS/iPhones; or to the Google Play Store for Android.  For any reinstallation of the Care at Home app, you must use the exact same email address used for the prior Care at Home app.  When using ht esame email address, Care at Home will remember the previous account information and repopulate your information previously recorded and saved in that Care at Home account.

Build Your Care Plan

• Independent Consumers who are not participating in a Care at Home Program with a Care at Home Provider may use their Care at Home for self-directed self-care and must create their own Care Plan.  Once registered in Care at Home with a completed profile, a custom Care Plan consisting of conditions/diagnoses, medication tracking, symptom assessments, vitals measurements, elements of wellness, can be created by the Care at Home consumer.
• Members in a Care at Home Program will have a Care Template from their Care at Home Provider. The Care Template can be part of a broader available Care Plan in Care at Home to which Members can add. Members can add additional elements to create a broader Care Plan (i.e. medications, supplements, or other health elements) but cannot change or edit any of the elements in their Care Template provisioned to them by the Care at Home Provider.

Invite Your Family and Friends to Support you on your Health Journey using Care at Home

• Invite your trusted family and friends as caregivers to join Care at Home and participate as a member of your Circle of Care and become part of your support network.
• Set permissions for each individual Circle of Care member on your support team.

What kinds of devices does Care at Home support?

Care at Home currently works on mobile devices (smartphones and tablets) running iOS (Apple) or Android operating systems.

You can download Care at Home from Lifeguard™ by tapping on the appropriate link for your smartphone or tablet below:

The App Store for iOS/Apple iPhone and iPad:

https://apps.apple.com/us/app/care-at-home-from-lifeguard/id6735766422

Google Play Store for Android smartphones and tablets:

https://play.google.com/store/apps/details?id=com.lifeguardhealthnetworks.lifeguard.careathome&pcampaignid=web_share

Care at Home from Lifeguard™ (“Care at Home”) is not currently accessible via computer.  Care at Home is available as a mobile solution for iOS (Apple) and Android smartphones and tablets.

If you can’t find an answer to your question in this FAQ, Members using Care at Home from Lifeguard who are in a Directed Self-care Program with a Care at Home Provider can submit a request to their Care at Home Provider’s support desk for further assistance.

NOTE: Clinical support for any medical or health questions should immediately be made directly to your Care at Home Provider’s clinical team.

Consumers who are using Care at Home from Lifeguard™ and are NOT participating in a Care of a Care Program with a Home Provider may submit a request for technical support to Lifeguard Health Networks, Inc. by going to https://lifeguardhealthnetworks.com/about-us/contact-us/ and completing the online form.  Consumers may also submit their Care at Home technical inquiries via email to: support@careathome.app.

To reset your password, Tap on the Care at Home icon on your smartphone or tablet home screen to open the Care at Home login screen. Then tap the “Forgot your password?” link below the “Log In” button.  This will open the “Reset Password with Email” screen. Make sure your email address is correct, then tap “Send”.  This will generate an email to your email address.  Go to your email inbox, open the email from Lifeguard Health Networks or Care at Home with the address “no-reply@careathome.app”. (Check your spam folder if it’s not in your inbox.)  Follow the directions in the email to reset your password.

FINGERPRINT: Before you start setting up fingerprint for Care at Home account access, make sure your phone is capable of supporting fingerprint access, and that you have enabled your device’s native settings to allow fingerprint scanning functionality, and that you have at least one authorized fingerprint saved.

FACIAL RECOGNITION: Many smartphones and tablets offer facial recognition to log in to mobile applications (e.g., Apple’s “Face ID”).  Before you start setting up facial recognition for Care at Home account access, make sure you have enabled and set up your device’s native settings to allow facial scanning functionality.

For a step-by-step to set up Touch ID on iOS / Apple iPhones and iPads, click here; for Face ID on iOS click here.

For Android smartphones and tablets that use “fingerprint” or “facial recognition”, visit the website of the manufacturer of your mobile device. For a list of Android mobile devices, click here and scroll through the listed devices.

To confirm that you have authorized biometrics (fingerprint, or facial recognition) for your Care at Home app, after logging in to your Care at Home app with your password, go to the Settings menu (tap on your photo or the photo icon at the top left corner of your Care at Home app home screen).

In Settings, select “Preferences”, then “Biometry and Passcode”, and tap the box next to “Use Biometry” so that a checkmark appears.  This will immediately save your selection. The Care at Home system will recognize the biometric option (fingerprint or facial recognition) that you have set up on your device.

Click the back arrow at the top left of the screen twice to return to your home screen. You will now be able to log into your Care at Home account using fingerprint or facial recognition.  (You may also turn off biometric enabled log in by following the same pathway to Preferences and unchecking the Biometry box.)

In your Care at Home account, you decide who has access to your account and what information each person supporting you can access. (See: “How do I change Member Permissions?” for more details.) Add family and friends to be members in your Circle of Care. You can invite them by sending them an invite to the email address they use (or will use) to register for their own Care at Home account by tapping on the “Add Member” icon in the Circle of Care section of your home screen.

You can remove Members in your Circle of Care and change permissions at any time from your Care at Home app.

To participate in a Care at Home Program, you must first be a Patient with a provider or, a Member in a health plan (a “Care at Home Provider”) that offers a Care at Home Program.  People who wish to participate in a Care at Home Program may make such a request to a Care at Home Provider.  A Patient or Member (collectively “Member”), should inquire with a Care at Home Provider to ask if they are eligible for a Care at Home Program.  If a Care at Home Program is available, a Care at Home Provider team member will be able to answer your questions and help you enroll in the program.

To participate in a Care at Home Program, you must enroll with a Care at Home Provider. Once enrolled, your will need to install and register a Care at Home from Lifeguard™ mobile application.  Your Care at Home Provider will email you an invitation to join the Care at Home Program.  Once you accept the invitation, and register, you will be provisioned a care plan for Directed Self-care from your Care at Home Provider and become an active participant.

You can delete your account from within your Care at Home application. Simply tap on “Settings” (tap your photo or the photo icon in the upper left corner of your Care at Home app home screen). Then tap “Edit” near the top of the screen. Next, scroll to the bottom of the screen and tap “Delete Account.” Be aware that deleted accounts cannot be recovered.

Before you delete your account, you can share your files stored in your Care at Home app – to your own and/or to another person’s email address.

A Care Template is designed by your Care at Home Provider for the recording of a range of predetermined Care Plan elements.  If one or more elements reach a predetermined level set by your Care at Home Provider, you will be notified via an alert in your Care at Home app with related information and a “Call Now” button to connect with a member of your Care at Home Provider care team.

A Care Plan is your personalized care regimen which you (and your healthcare team) have established – which may include elements you create that are in addition to those in your Care Template from your Care at Home Provider. The Member may add regimens to build out their broader Care Plan.  A Care Plan can include any elements a Member wishes to manage and/or track, such as medications, symptoms, vital measures, and wellness (e.g., nutrition, exercise or sleep), that may not be in your Care at Home Provider’s Care Template.

NOTE: only those elements provisioned to the Member’s Care Template will be actively monitored under the Care at Home Program of your Care at Home Provider.

NOTE: The Care Template from your Care at Home Provider is author-protected and cannot be modified by Members.  Thresholds and ranges for the monitored elements of your Care Template from your Care at Home Provider have been pre-set and cannot be modified.  Similarly, the frequency standards for recording your Care Template elements established by your Care at Home Provider for Members in a Care at Home Program have been pre-set and cannot be modified.

To Add a Care Plan Element:

Members in a Care at Home Program with a Care at Home Provider can add their own Care Plan elements.  To do so, from your Home screen tap the “Plan” icon at the bottom of your home screen.  Then click the plus add (+) symbol in the upper right-hand corner of the screen.

From there you can tap to add a new Condition/Diagnosis, or add a trackable regimen from one of the following categories:

Symptoms/Mood, Vitals, Medications/Supplements, and  Wellness regimens.

• Tap on a category to open the list of subcategories.  Select a subcategory (e.g., blood pressure under “Vitals”) by tapping on the check mark (turning the checkmark blue) and then tap NEXT in the upper right corner of the screen to open the Details page to set the range or target information – and scheduling details .  Repeat the process to add other health elements, and set your own ranges, thresholds targets and schedule for those elements. When you add elements to your Care Plan, you can select the days per week and the time(s) per day in which you intend to carry out the recordings as part of your scheduled Care Plan.  Alternately, you can select to schedule “As Needed”.  This will allow you to record, the elements that you have added, anytime you “Check In”, and record “as necessary” to support this regime. However, keep in mind that moving any element to “As Needed” will deactivate both Reminders and Alerts for those Care Plan elements.

Once you have completed entering your own Care Plan elements on the Details screen, tap Next to go to your Summary page, and review your new regimen settings. To finalize, tap SAVE to add the new Care Plan element(s).

NOTE: Before saving your new regimen, if you want to make changes, or cancel the care plan element, before tapping Save,  tap CANCEL and (then “Cancel” on the pop-up window) to return to the main Care Plan page where you can re-start the process.)

To Modify a Care Plan Element:

NOTE: Care Plan elements in the Care Template from your Care at Home Provider are “author-protected”.  This means that Members in a Care at Home Program cannot modify elements established by their Care at Home Provider. However, Members in a Care at Home Program can add their own elements to the Care Plan.  These Member-entered elements can only be modified by that Member, the author.

To modify an element of the Care Plan that you authored, tap the Plan icon at the bottom of your home screen and select the entry that you wish to modify. Tap Edit in the upper right corner of the screen and then tap the arrow to the right of the element name to open the Details screen. On the Details screen make changes by tapping arrow to the right of the target or schedule aspect of the selected care plan element. When you are finished, hit Save for each edited aspect.  When all editing is completed, tap Save; then tap Save again on the Summary screen.

Condition/Diagnosis elements cannot be modified, even for those “self-authored” elements. To change a “self-authored” Condition/Diagnosis element, first delete it and follow the directions above to replace it with a new diagnosis/condition.  Any Condition/Diagnosis authored by a Care at Home Provider for a Member cannot be modified or deleted by the Member.

To delete an element, tap on the Plan icon at the bottom of your Care at Home app Home screen. Swipe the element you want to delete right to left to reveal a red Delete button. Tap Delete and then tap Confirm in the pop-up window. (Note: If the selected element cannot be swiped to reveal the Delete button, that element is part of your Care Template from your Care at Home Provider and cannot be deleted, except by that Care at Home Provider.)

Keep in mind that elements of your Care Plan that are deleted (or that expire on a selected date) and then added back later will be treated as separate elements in Progress charts – even if they have the same name/title – and will be charted separately.

The elements of your Care Plan, including the elements in the Care Template from your Care at Home Provider, as well as any elements that you add to your Care Plan, have “Reminders” set for each element to remind you when it is time to record that element.

In order for Reminders to work in Care at Home, the setting in your native smartphone or tablet must be set to enable badges to display on your device.   The setting in your native smartphone or tablet for notifications for your Care at Home app must also be set to “on”.  These native settings in your smartphone or tablet are typically “on” by default for your device.

The Reminder settings in your Care at Home app are also set to “on” by default, so you should expect Reminders to work without the need to modify the settings on your native device or in you Care at Home app.

With the all settings set to “on” whenever you have a schedule action, or other notification in Care at Home, you will see a badge on your Care at Home icon on your device. Once you open your Care at Home app, you will see badges which provide guidance to what actions need to be addressed.  In parallel with the badge notification, you will also receive push notifications – messages on your mobile device as a reminder that there is something in your Care at Home app that needs your attention, including when it is time to record a measure in your Care Plan.

A Circle of Care member is someone who has been invited by another Member to support them on their health journey, using their own Care at Home app.

A Co-manager is someone who has been invited by the Proxy of a Dependent (generally a patient who has authorized another person to use their own Care at Home to support them on their health journey) to support that Proxy in managing the Dependent’s health journey, using their own Care at Home app.

There are two ways to view a Member or Dependent profile.

1. Under the Circle of Care heading on your Care at Home app home screen you can tap on the name of the person you want to view.
2. In the upper right corner of your home screen tap on “Member View”.  This will take you from your Member View to the Caregiver View.  In the Caregiver View you can tap on the name of the person you want to view.

Either pathway will open access to that Member’s or Dependent’s profile.  (NOTE: If you select the Caregiver View, your Care at Home home screen will default to the Caregiver View and may be preferred for a Circle of Care Member or Co-manager who only uses Care at Home to support a Member or Dependent.  You can toggle back and forth between views as convenient.)

In the Member or Dependent profile you can view and access the information that you have been authorized to engage in to support that Member or Dependent.  You can speak to the Member or Proxy about any authorized access you wish to have as a member of the Circle of Care or Co-manager, that has not already been granted to you.  The Member or Proxy controls the authorization for access to that Care at Home account profile.

In the Member or Dependent profile, you will be able to view other Members in that Member’s or Dependent’s Circle of Care.  From the profile, you may also be able to communicate with other Circle of Care Members to coordinate support for the Member or Dependent.  Tap on the message icon to securely send an in-app message to another member, or tap the phone icon to speak with that other member.

Care at Home uses “badges” and “push notifications” to help you stay on top of your medication regimen by sending reminders when it is time to take your medication.

If you miss making an entry for a medication(s), or need to modify an entry for taking your medication(s) that you have already recorded, you can take corrective action in “Timeline“.  Timeline can be found in the at the bottom of your Care at Home app home screen.  Tap on the Timeline icon, tap the medication you wish to update, then tap edit on the next screen. On the Medication screen make make your update and tap Save in the upper right corner of the screen.

Care at Home utilizes the SNOMED CT medical database to enable users to search for the exact medications they want to add and include in their Care Plan. In some cases SNOMED CT enables available photographic identification support for many of the medications.

Members and Proxies can also choose to set up notifications to be sent to Circle of Care members in Care at Home.  “Alerts” to Circle of Care Members can be set up to be sent whenever the Member misses recording (presumed to have not taken) their medication(s) as scheduled, indicating they may need support.

As Member in a Care at Home Program (or as an independent consumer), you can add as many people as you choose to your network of caregivers – as members in your Circle of Care

As a Proxy, supporting another person ( a “Dependent” in Care at Home), either as an independent consumer or as a participant in a Care at Home Program, you can add as many people as you choose to your network of caregivers – as “Co-Managers” helping you support the Dependent.

Anyone who wishes to be a member in a Circle of Care – or a Co-manager – can install Care at Home at no cost.  Anyone with a compatible mobile device can be invited by a Member or a Proxy to participate in supporting the Member as a Circle of Care member, or the Dependent as a Co-manager supporting the Proxy.

A Circle of Care member is someone who has been invited by another Member to support them on their health journey, using their own Care at Home app.

A Co-manager is someone who has been invited by the Proxy of a Dependent (generally a patient who has authorized another person to use their own Care at Home to support them on their health journey) to support that Proxy in managing the Dependent’s health journey, using their own Care at Home app.

Who can be a Circle of Care member and who can be a Co-manager?

As an independent consumer, or a Member in a Care at Home Program, when you invite family and friends to to support you on your health journey using their own Care at Home app, they become a member in your Circle of Care.

As a Proxy of a consumer (a Dependent in Care at Home) or as a Proxy (supporting a Dependent) in a Care at Home Program, when you invite family and friends to to support you using their own Care at Home app, they become a Co-manager, helping you support the Dependent on their health journey.

Adding to your Circle of Care

You can add a Member from the Home screen: tap the “Add Member”  under the “Circle of Care” section heading. Then select “Add New Member” from the pop-up window.  Type in required email address, set permissions by tapping on the checkmarks to select or deselect and press “Send”.  This same process is used for Proxies to invite Co-managers to support them caring for a Dependent in Care at Home.

NOTE: If the invitation to be a Circle of Care member (or Co-manager) is being sent to someone who already has a Care at Home account, the email address used to send the invitation MUST be the same email address that the intended recipient has associated with their existing Care at Home account, otherwise a new account will be established based on that ‘new’ email for use by the receiver of the invitation.

Circle of Care Permissions 

You can decide how much and with whom you share information in your Care at Home account with each individual member in your Circle of Care (or as a Proxy, how much you will share with Co-managers). You may include other clinicians in your Circle of Care including providers who are NOT PARTICIPATING as a Care at Home Provider. Such providers that you may invite to be members in your Circle of Care, have no special or unique privileges different than any other member of your Circle of Care.

You may use your Key Contacts section on your Care at Home app home screen to add contact information to your Care at Home account. Key Contacts can include Circle of Care members, pharmacy, and other clinicians. To add a Key Contact, from your home screen, tap “Add Key Contact” under the Key Contacts section to open the “New Key Contact” detail screen. Type in required information and tap Save.

NOTE REGARDING PROVIDERS THAT ARE NOT PARTICIPATING IN YOUR CARE AT HOME PROGRAM: Adding clinician, pharmacy, or provider contact information is similar to a static address book.  Adding provider contact information alone via this feature will not add them to your Circle of Care.  Adding provider contact information provides no “connected care” or access to or for that provider.  Any Care at Home account owner can add any provider they choose simply as a matter of convenient access to contact information – and has no bearing on the provider’s participation in Care at Home or their affiliation with any Care at Home Provider.

A Dependent account for Consumers: As an independent consumer, you can create a Dependent account to help you, as a Proxy, care for a loved one using your own Care at Home from Lifeguard™ (“Care at Home”) mobile app. To add a “Dependent” first create your own Care at Home account.  In your Care at Home app, starting from your Home screen, tap on Add Member under the Circle of Care section heading. Then select “Create Dependent Account” from the pop-up window.  On the Dependent screen, complete the information on the form and add an optional photo of the person (the Dependent) you want to support on their health journey, then tap “Save”. This establishes the Dependent account under the person who set up the account, as the Proxy, for that Dependent in Care at Home.

NOTE: In establishing a Dependent account, the person establishing that Dependent account can take on caregiver management for that Dependent using Care at Home as a support tool.  This is a voluntary action which does not carry with it any rights to, nor obligations of the caregiver.  Care at Home is a tool that provides certain functionality strictly as a convenience for a Member acting as a Proxy supporting a loved one.  The Dependent patient being cared for does not have to participate in any way in Care at Home.  The Dependent Care at Home account is under the primary control of the Proxy, who can can invite other family and friends to support caring for the “Dependent” patient as Co-Managers.

A Dependent account for patients in a Care at Home Program: may also be established in a Care at Home Program by a Care at Home Provider.  In such circumstance, the person identified and authorized by the patient who agrees to participate on behalf of a patient in a Care at Home Program, can be invited by that Care at Home Provider, to become the Proxy for that patient (Dependent in Care at Home).  The Proxy can engage using Care at Home, communicating on behalf of the Dependent (patient), with the Care at Home Provider care team as determined by the rules established by that Care at Home Provider.  A Proxy may invite other family and friends to support the Dependent patient as Co-Managers.

The ability to delete a member in your Circle of Care is available to the account owner at any time.

Deleting a Circle of Care Member: As a Member having a Circle of Care in Care at Home, you may wish to delete a current member of your Circle of Care.

Deleting a Co-manager from the Dependent account Circle of Care: As a Proxy, managing a Dependent having a Circle of Care of Co-managers in Care at Home, you may wish to delete a current member of that Circle of Care.

For either situation: from your Care at Home app home screen tap, hold and swipe, right to left, the entry for the person under the Circle of Care section heading that you want to delete, until the red Delete button appears.  Tap Delete and then Confirm on the pop-up window. This will immediately remove that Circle of Care member or Co-manager from the Care at Home account.

The accounts for the persons removed from the Circle of Care will be unaffected, except for no longer have access to the Care at Home account from which they were removed.

NOTE: Deleted Members can always be re-invited into the Member’s or Dependent’s Circle of Care, but past messages, entries associated with that account may not be retained. When re-inviting someone to be a member in a Circle of Care, be sure to use the same email address to re-invite that person to ensure that the invitation to reconnect to the prior Circle of Care Member is sent to the Member’s existing Care at Home Account.  An invitation to a different email address will establish a new Care at Home Account for the person being invited.

Members can customize permissions for each individual member in their Circle of Care at any time. Proxies (of Dependents in Care at Home) can also choose to modify each Co-manager’s permissions at any time.

To modify permissions, begin at the Home screen, and tap the Settings (your photo or photo icon) in the upper left corner of the screen.  Next, tap Member Permissions to open a menu listing your Circle of Care Members.

• As a Member, to modify another Member’s permissions in your Care at Home account, select the specific Member name for whom you wish to modify permissions.
• As a Proxy, to modify Co-manager permissions in the Dependent’s Care at Home account, select the specific Dependent patient name for whom you wish to modify a Co-manager’s permissions in the Dependents account then, on the next screen, tap on the Co-manager’s name.

On the Member’s or Co-manager’s screen you can  select or deselect each individual permission category that you would like to change by tapping on the checkmarks (blue circles with blue checks authorize permission for the function in each category; dark gray with white checks deny permission).  Once you have finished updating a Member’s (or Co-manager’s) permissions, tap Save in the upper right-hand corner of the screen.

To view the schedule of a member in your Circle of Care, or the schedule of a Dependent as a Co-manager, you must have been given permission for “Appointments” by that Member or Proxy. If you have been give permission, you will see a schedule icon to the right of the name of the member in your Circle of Care (or Dependent) under the Circle of Care heading. (You may have to tap on “expand” to open the Circle of Care section on the home screen of your Care at Home app.)

Tap on the schedule icon to open the main Schedule screen to access three options to view: Care Plan Schedule, Medications (only), and Appointments.  Tap on the arrow to the right of each listed option to view the details for those options.

Care Plan Schedule will default to the current date and list by time all ot the actions that have been scheduled for that Member to complete for that day.  You can scroll forward or backward on the day/date panel by tapping on the day/date you want to review (one day at a time) to review what is (or was) scheduled for each day.

Medications (only) will display all the the medications that are in your Care Plan, regardless of the day that you are scheduled to take any medication..  This will include medications from your Care at Home Provider, as well as any medications (or supplements) that you have added to your Care Plan. (If the screen is blank, there are no medications that you or your Care at Home Provider have added to your Care at Home account.)  You may be able to view more details by tapping on the pencil icon for each medication. This will open the “Medication Summary” screen to view additional information for each medication.

Appointments in Care at Home are not presented in a traditional calendar, but lists only the appointments that have been entered into your Care at Home account. If your appointment screen is blank, you have no appointments scheduled in your Care at Home Account.  Any existing appointments in your Care at Home account will be presented in chronological order. You can tap on the appointment to access the “Event detail” screen to view additional information about the appointment in your Care at Home account.

NOTE:  Appointments viewed in-app for a member in your Circle of Care or a Dependent are presented for the next seven (7) days in advance only .  Appointments scheduled beyond this time period are saved and should be viewable when they are within seven (7) days.  NOTE: This 7-day window only applies to viewing appointments of another member.  All Appointments entered in Your Schedule are viewable regardless of appointment date.

Yes. You can download and install Care at Home and use it to manage your own care as a Patient, or support care on behalf of a Dependent. You can also accept another person’s invitation (Patient or Proxy [caregiver of a Dependent patient]) to be a Member in their Circle of Care – or a Co-Manager of a Dependent patient supporting a Proxy.  All roles (Patient/Proxy and Member/Co-Manager) can be managed from the same Care at Home account with the same email address.

Our goal is to make healthcare collaboration and support easy. You can care for as many people as you want – all from the same Care at Home account (with the same email address).

You can use Care at Home to help you manage your own care and to help you support your loved ones as a Member in their Circle of Care; and as the Proxy (caregiver for a “Dependent” patient).  There is no limit to the number of people who you can support, and no limit to how many people you can support.

One of Care at Home’s most helpful features is its “Reminders and Alerts System”.

To access, review or modify settings for reminders and alerts, tap on Settings (your photo or photo icon) in upper left corner of the Home screen, then tap on Preferences.  Under “Services” tap on “Network Alerts”; and under “Notification” select “Mobile Push” and “Email” to access subcategories where you can modify your preferences.

Network Alerts Subcategory details:

Network Alerts subcategories allows you to select settings for: (1) Outbound Alerts TO your Circle of Care; and, (2) Inbound Alerts FROM your Circle of Care

Mobile Push and Email subcategories details:

Mobile Push subcategories offer five settings which enable push notifications to be sent to you as a Member: (1) when it’s time to record, (2) when alerts are generated by a member of your Circle of Care, (3) when invitations are sent to join a Circle of Care, (4) messages from your Circle of Care and (5) reminders for Dependents in Care at Home.

Email subcategories offers three settings which enable email notifications to be sent to you: (1) when it’s time to record, (2) when alerts are generated by a member of your Circle of Care, and (3) when invitations are sent to join a Circle of Care.  Note that some of these settings give you the open to receive certain messages via push notification or by email. YOu can also choose both methods of communication.

To choose which settings you want “on” or “off”,  tap the check circles for each subcategory. For functions that involve your Circle of Care, the setting will apply to all members in your Circle of Care to whom you have granted access.

When the checkmark is blue inside a blue circle with a white center you authorize reminders and notifications to yourself or your authorized Circle of Care members. When the checkmark is dark gray with a white checkmark you deny reminders and notifications to yourself or your authorized Circle of Care members.

A “Reminder” is a way to stay on schedule with your Care Plan so that you (and/or your Circle of Care members) are notified, in-app, by “push notification” (and/or email), for example, when it is time to record an action.

An “Alert” is a notification sent to your “Circle of Care” by “push notification” (and/or email), depending on the alert notification preferences you selected. There are two major types of alerts:

• Care Plan Alerts to Members/Proxies in Care at Home for patients in a Care at Home Program – These alerts are automatically triggered if you record a symptom or another measure in your Care Plan that reports a score for a measure that outside of the threshold or target established by your Care at Home Provider.  When this happens Alerts are immediately generated and presented to the Member or Proxy that recorded that measure. The Alert will include a CALL NOW button with information relevant to the Alert and a message to contact their Care at Home Provider immediately.  At the same time, a notification is also sent to your Care at Home Provider and your authorized Circle of Care members that an alert has been generated.

• Schedule-Based Care Plan Notifications and Alerts in Care at Home – You can elect to send notifications and alerts out to your Circle of Care based on your selected Services settings. This includes elements of your Care Template as well as any other elements you may have added to your broader Care Plan.

The notifications related to scheduled actions are not immediate, and follow the following process:

• 1. A Member or Proxy can establish settings for when a notification is sent to the Circle of Care for missed Care Plan element(s) according to the number of reminders that are missed in a 24 hours period – which will only then trigger a notification to your Circle of Care regarding missed scheduled recordings.
  2. According to the schedule for recording each element in the Care Plan, a Reminder is generated to the Member/Proxy (caregiver of a Dependent patient only) that it’s time to record and becomes a Pending Action. The action associated with the Reminder stays a Pending Action for 90 minutes to give the Member/Proxy a time to record.
  3. After 90 minutes, Pending Actions will convert to Past Due Actions. Past Due actions stay active as such for 12 hours to give Members/Proxies a broad timeframe to record their actions without requiring modification of their records in Timeline. Past Due Notifications are only sent to any permissioned Members in the Member’s (or Dependent’s) Circle of Care (NOTE: Past Due Notifications are not sent to the Care at Home Provider of a Member participating in a Care at Home Program.)
  4. If a Member or Proxy has not recorded a scheduled action during the 90-minute Pending Action, or the following 12-hour Past Due Action stages, it will be recorded and counted as a missed-action.
  5. If the missed-action exceeds the threshold as selected by the Care at Home Provider (or Member/Proxy for self-scheduled actions). Care at Home Providers will receive a notification that the member has generated a non-compliance alert and is possibly trending toward a clinically relevant event due to non-adherence to recording elements in their Care Plan.

NOTE:  Members in a Care at Home Program cannot modify notifications to their Care at Home Provider for non-adherence to the provisioned Care Plan. This “permission” is automatically “on” for the Care at Home Provider.

A Member can record any measure or action in their Care Plan at any time.  Some measures are even designed to be unscheduled.  Recognizing that there may be elements of a health journey that do not follow an exact schedule, Care at Home enables the Member to record a measure or action whenever they “Check In” to record any element in their Care Plan.  For instance: taking acute-relief migraine medication – or – documenting irregular vertigo episodes.

To record an unscheduled measure or action, go to the Care at Home app Home screen tap on the Check In icon at the top right of the screen. If  the measure you wish record is not accessible because there are scheduled “Pending Actions” or “Past Due Actions”, which are not yet completed, the Member will need to record those measures before being able to access and record a measure that is not yet scheduled, or unscheduled.

When your recordings are current (no pending or past due actions), a screen with the heading “Check In” will open and display every recordable element in your Care Plan.  Tap on each and any element you would like to record, enter in the appropriate information, and select Submit to confirm your recordings.

There is no restriction on the number times or combination of actions you may record at one time  or at any time.

Care at Home utilizes “push notifications” on your mobile device to bring your attention to reminders, alerts, new invitations, updates, messages, and all important user and Circle of Care Members’ information within the Care at Home application. Push notification options can be modified to match your individual preferences in the Preferences menu under Settings. To access Settings tap your photo (or the photo icon) in the top left of you home screen.

When you receive a “push notification”, simply tap on the push notification (as you would normally do o your mobile device) and you will be redirected to the associated event within the Care at Home application.

To record a scheduled action or a pending action from your Care Plan in Care at Home, on the Home screen, tap on the Check In icon at the top right of the screen. If you have any scheduled actions to record, the heading will read: “Pending Actions”.  (If you only have Past Die actions, the heading will state “Past Due Actions”.

Record the listed actions that require a numerical entry tap inside the text boxes (where it reads “Add”) and enter the appropriate data.  Other actions, for example Symptoms, will have a checkmark to the right side of the panel. Checkmarks may also be presented for medications.  Tap the checkmark to: 1) complete an individual action (record that you took your medication), or 2) to open a screen to complete sequential recordings (e.g. complete symptom assessment questions) Next to the checkmark you may also see “NONE”, which you can tap to indicate that you are experiencing no symptoms to report for that symptom assessment.  For some actions, you may see “(Skip)” to record that you are skipping that action (for example you missed taking a vital sign).  Not all actions offer those options.

Care at Home uses push notifications on your mobile device to let you know when it is time to take action and record according to your Care Plan schedule. There is a 90-minute window to record and/or skip “Pending Actions” on time, before they become considered as “Past Due” actions.

“Past Due” actions can be accessed after any Pending Actions, if any, are recorded.  Past Due actions include actions that have been scheduled within the last 12 hours.  Measures listed as Past Due Actions can be viewed and recorded from the Past Due Actions screen.

“Missed Actions” are those not recorded within 12 hours of being scheduled – and can still be recorded.  To access and modify actions that were scheduled anytime after the previous 12 prior hour period has expired, including Missed Actions scheduled for any time prior the most recent 12 hour window from earlier days which were not recorded or were recorded in error, you can record or correct missed recordings in the Timeline section of your Care at Home app.

To access Timeline, tap on the Timeline icon at the bottom of your Care at Home app home screen.

The Guidance section is a great place to securely store all of your digital (e.g., pdf/jpg format) health records, images videos, and other helpful medical documents. You can access and share any stored files at any time without having to carry around and sort through physical records.  Begin by copying your documents (e.g., in pdf/jpg format) and other images to your Guidance files, which is accessed at the bottom of your Care at Home app home screen.

If you are in a Care at Home Program, your Care at Home Provider may have included information in your Guidance section for you to access and review as part of your provisioned care plan.  Your Care at Home Provider can add information to your Guidance section at any time.  You will see a badge on your Guidance icon at the bottom of your home screen anytime there is new information for you to view. The information is there for you to review at any time.

You can add your own information to your Guidance section. The following information will guide you accessing, adding and sharing documents, images and other information in your Care at Home Guidance files:

Importing Digital Documents and Images:

Apple Users

Access the online website or online image or pdf document you would like to add to your Guidance section from the device you use for Care at Home. (This action happens outside of your Care at Home app.)

• 1)  Tap the share icon (three dots in triangular shape with lines connecting only two dots) (or three vertical dots icon, then tap “share”) usually located in the top right section of the screen, to open a pop-up window.
• 2)  Many icons will be presented. Select the Care at Home icon (Light teal heart with a white medical cross over blue supporting hand).  If you don’t see the Care at Home icon, scroll right to left until you see the “more” option. Tap on “more” to find the Care at Home icon. (This process is native to your device and outside of Care at Home.)
• 3)  Tap on Care at Home icon.
• 4)  Type the name of the document – title the document as you wish to reference it in your Care at Home Guidance files. (This create an easily recognizable title for use in Care at Home.)
• 5)  Tap “Post” in the upper right corner of the window when you are finished. This will save the file in your Care at Home Guidance section.

Android Users:

Access the online website or online image or pdf document you would like to add to your Guidance section from the device you use for Care at Home.. (This happens outside of your Care at Home app.)

• 1) Tap the share icon (three dots in triangular shape with lines connecting only two dots) (or three vertical dots icon, then tap “share”) usually located in the top right section of the screen, to open a pop-up window.
• 2) Many icons will be presented. Select the Care at Home icon (Light teal heart with a white medical cross over blue supporting hand).  If you don’t see the Care at Home icon, scroll right to left until you see the “more” option. Tap on “more” to find the Care at Home icon. (This process is native to your device and outside of Care at Home.)
• 3) Tap on Care at Home icon.
• 4) A window will open to name the file. Type the name of the document – title the document as you wish to reference it in your Care at Home Guidance files.
• 5) Tap Post in the bottom right corner of the window when you are finished. The file is then saved in your Care at Home Guidance section.

For copying/sending a video link to your Care at Home Guidance files:

• 1) Find your online video (e.g., YouTube) and tap on the share arrow (curved arrow) under the video.
• 2) On the next window scroll through the options until you see the Care at Home icon (Light teal heart with a white medical cross over blue supporting hand).  If you don’t see the Care at Home icon, scroll right to left until you see the “more” option. Tap on “more” to find the Care at Home icon.
• 3) Tap on the Care at Home icon, then name the video where is says “Link”, then tap Post.

To copy an image already saved in your smartphone or tablet, or take a photo for your Care at Home Guidance files:

You can easily add your own images, such as photos or screenshots (e.g., documents, prescription labels, meals, skin (rash), already saved to your gallery or photo section of your mobile device, to the Guidance section for your personal reference. To start, from your home screen:

• 1) Tap on the Guidance icon at the bottom of your Care at Home app home screen.
• 2) Tap on the plus sign (+) icon in the upper right corner of the next screen
• 3) On the next screen, enter a description of the image or information you plan to add to your Guidance section. (This description helps you remember what the image is.)
• 4) Next, tap on the paper clip/”Add image”. This action will cause a pop-up window to appear, giving you two choices: Take a photo or select an existing image from your smartphone or tablet photo library (“photos” in iPhone/iPad or “gallery” in Android).
•       a. If you choose to upload a photo or screenshot you have already taken, tap the “Select from photos” (iOS/Apple) or “Select from gallery” (Android) link in the pop-up window. Follow the prompts on your device to choose the image you want and make any edits you need. After selecting and editing your image, tap the checkmark at the top right of your screen. Finally, tap Save to secure the selected image to your Guidance section.
•       b. If you choose to take a new photo, tap the “Take photo” option in the pop-up window.
  Your phone may display a pop-up window asking for permission to use the camera. We suggest you select “While using this app”. Follow the prompts on your phone to take the picture and make any edits you need.  After you have taken and edited your new image, tap the checkmark at the top right of your screen.
• 5) Finally, tap “Save” to secure the newly taken image to your Guidance section.

Access & Share your Guidance Files

You can share information stored in the Guidance section of your Care at Home app via email.

Notice: Sharing your own information and data from your Care at Home account will be shared outside the security of the Care at Home system. YOU ACKNOWLEDGE THAT YOU WILL BE SHARING YOUR DATA AND INFORMATION (or your Dependent’s Data and Information) AT YOUR OWN RISK.

NOTE: If you intend to delete your Care at Home account, you may wish to share or save your information from your Care at Home account.  You must share or save information in your Care at Home account BEFORE you delete your account. Deleting a Care at Home is a permanent action. Once deleted, you will no longer be able to access the data in that Care at Home account.

To share information from Guidance:

• 1) To share information from Guidance, from your home screen, scroll to the bottom of your home screen and tap the Guidance
• 2) If you have documents, images, etc., tap on the name of the first item you wish to share to open and view  the document.

To share documents, images, files

• 1) If it is a document, image or other file, in the document view, you will need to tap the Share icon (an arrow in a box) at the top right of the screen.
• 2) Make a selection in the pop-up window (options: “Share with Dependent” or “Share”)
•       a. In the pop-up window, select “Share” to share to outside of Care at Home.  Next, tap on the appropriate icon (multitude of icon types are presented depending on source or file type) to share.  Choose how you want to share the document or image (e.g., select gmail).  Follow the prompts presented by your device to complete the sharing process – e.g., for email, enter the destination email address, the subject and any message you wish to include, and then “Send”.  This process is native to your device and outside of Care at Home.
•       b. In the pop-up window, select “Share with Dependent” to share to outside of Care at Home with a Dependent in your Circle of Care. (Remember Dependents do not use Care at Home when their Proxy uses their own Care at Home account and has primacy and control of the Dependent’s account.)  If the Dependent has a Care at Home account and has their own associated email for the account, you will see their name and can select from the list of Dependents to securely share the file or link within the Care at Home system. (If no Dependents are listed, the dependent does not have an email address, or you are not a Co-manager for a Dependent.)  If you want to share with a Dependent and their name is not presented on the list of dependents, you can follow the directions for “Share” above to send the information via email.

To share links to websites or videos:

Some information cannot be shared directly from Care at Home.  Specifically, links that cannot be shared via Care at Home from the Guidance file, may be accessed from Care at Home and once accessed, the original source may permit sharing directly from that source to the recipient. For example, using the native sharing functionality offered from YouTube, using their share icon (curved arrow) you can still share, but it would be outside Care at Home. In this way, virtually all information in your Guidance file can be shared with anyone.

• 1) If it is a link which you wish to share, after tapping to open the link, you will need to tap on a share icon (e.g., the curved arrow in YouTube as noted above). Other sources offer three dots or the share icon (three dots in triangular shape with lines connecting only two dots) usually in the top right section of the screen, to initiate and enable the sharing process.  The sharing process that follows is native to your device and outside of Care at Home.
• 2) Follow the prompts presented on your device to complete the sharing process – e.g., for email, enter the destination email address, the subject and any message you wish to include, and then “send”.

You must repeat this process for each document, image, website, etc. that you want to share from your Guidance section.  If you want to save the documents for yourself, you can share by sending to your own email address.

Important Note: When a document, image, file, website or link is sent via email, it will be sent outside the security protection of the Care at Home system.

To Delete a File in Guidance:

Some files in Guidance may be deleted.  Simply tap and hold a filename and swipe right to the left to reveal a red Delete button. Tap the red Delete button, then in the pop-up window, select Confirm to delete, or Cancel to restore the file. Some files may not be deleted as they are part of your Care at Home Providers Care Template provisioned for you. You cannot delete some files.

IMPORTANT: Care at Home Guidance files are stored only on the device on which they are saved. They do not sync across devices.  Be sure to keep separate backups to avoid accidentally deleting important documents.

Members can customize permissions for each individual member in their Circle of Care at any time. Proxies (of Dependents in Care at Home) can also choose to modify each Co-manager’s permissions at any time.

To modify permissions, begin at the Home screen, and tap the Settings (your photo or photo icon) in the upper left corner of the screen.  Next, tap Member Permissions to open a menu listing your Circle of Care Members.

• As a Member, to modify another Member’s permissions in your Care at Home account, select the specific Member name for whom you wish to modify permissions.
• As a Proxy, to modify Co-manager permissions in the Dependent’s Care at Home account, select the specific Dependent patient name for whom you wish to modify a Co-manager’s permissions in the Dependents account then, on the next screen, tap on the Co-manager’s name.

On the Member’s or Co-manager’s screen you can  select or deselect each individual permission category that you would like to change by tapping on the checkmarks (blue circles with blue checks authorize permission for the function in each category; dark gray with white checks deny permission).  Once you have finished updating a Member’s (or Co-manager’s) permissions, tap Save in the upper right-hand corner of the screen.

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You can share your reported data/information stored in your Care at Home mobile app via email.  Recipients of your data do not need to be Care at Home users.

To share your reported data/information (for example, vital signs), take these steps

1. Tap on the Progress icon at the bottom of your Home screen to open Progress “Reports”.
2. On the Progress “Reports” screen, tap the Share icon (an arrow extending out of a box) at the top right of the screen.
3. On the next screen, under “What elements would you like to share”, select the specific data types you wish to share by tapping the corresponding checkmarks.  You will see only categories for elements that are part of your Care Plan.
4. Under the “Duration” heading select the date range for the data you want to include for the date you want to share.  Tap “Starts” for the start date. Then in the pop-up window select your data then tap OK. Then tap “Ends” for the end date.  In the pop-up window select your data then tap OK.  Then in the pop-up window in select your data then tap OK.
5. Fill in the email address information at the top of the screen. You can enter your own email address if you want to save in your own files, or enter the email address of another person to send that data.  (Note: if you have allowed Care at Home to access your smartphone or tablet contacts, you can tap on the contact icon to the far right of the email address field to search your device’s contact list for the email address you want to enter.)
6. Tap Send in the upper right corner of your screen.
7. A pop-up window will appear asking you to confirm that you wish to send this data outside the security of Care at Home via email. Tap Send again to confirm.

You will need to repeat these steps for every type of data you wish to share (e.g., Vitals, Wellness, etc.).

NOTE: If you intend to delete your Care at Home account, and you wish to share your reported data/information from your Care at Home account, you must do so BEFORE you delete your account.  If you share your data by sending your data via email, it will take place outside the security of the Care at Home system.

If you want to save your reported data/information for yourself, you can share by sending to your own email address. Againl, if you share your data by sending your data via email, it will take place outside the security of the Care at Home system.

At the bottom of your Home screen in Care at Home, tap on the “Progress” icon.  To view a Progress Chart, from the list of Care Plan elements listed on the Progress “Reports” screen (Medications, Vitals, Wellness, Symptoms) tap on the Care Plan element that you wish to see charted.

At the top of the screen you can tap the length of time you would like to view charted (Day, Week, Month, Year) (Except Symptoms, which does not display a year-at-a-glance view).  After tapping that timeframe, the screen will fully display that view (week at a glance, month at a glance, etc.).  To view recordings for a time prior to the current time displayed, tap, and swipe across the screen to the right view data the was recorded earlier. To go back to current timeframe, tap and swipe left to right.

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You can share your reported data/information stored in your Care at Home mobile app via email.  Recipients of your data do not need to be Care at Home users.

To share your reported data/information (for example, vital signs), take these steps

1. Tap on the Progress icon at the bottom of your Home screen to open Progress “Reports”.
2. On the Progress “Reports” screen, tap the Share icon (an arrow extending out of a box) at the top right of the screen.
3. On the next screen, under “What elements would you like to share”, select the specific data types you wish to share by tapping the corresponding checkmarks.  You will see only categories for elements that are part of your Care Plan.
4. Under the “Duration” heading select the date range for the data you want to include for the date you want to share.  Tap “Starts” for the start date. Then in the pop-up window select your data then tap OK. Then tap “Ends” for the end date.  In the pop-up window select your data then tap OK.  Then in the pop-up window in select your data then tap OK.
5. Fill in the email address information at the top of the screen. You can enter your own email address if you want to save in your own files, or enter the email address of another person to send that data.  (Note: if you have allowed Care at Home to access your smartphone or tablet contacts, you can tap on the contact icon to the far right of the email address field to search your device’s contact list for the email address you want to enter.)
6. Tap Send in the upper right corner of your screen.
7. A pop-up window will appear asking you to confirm that you wish to send this data outside the security of Care at Home via email. Tap Send again to confirm.

You will need to repeat these steps for every type of data you wish to share (e.g., Vitals, Wellness, etc.).

NOTE: If you intend to delete your Care at Home account, and you wish to share your reported data/information from your Care at Home account, you must do so BEFORE you delete your account.  If you share your data by sending your data via email, it will take place outside the security of the Care at Home system.

If you want to save your reported data/information for yourself, you can share by sending to your own email address. Againl, if you share your data by sending your data via email, it will take place outside the security of the Care at Home system.

To communicate medical emergencies, call 911.

Depending on the settings you have established for your Care at Home app; and the permissions you have granted to individual members in your Circle of Care; and permissions granted to you by other members; and certain Care at Home features approved by your Care at Home Provider, you may be able to use your Care at Home app to use secure in-app messaging, and initiate phone calls from your Care at Home app.

Secure in-app text-based communication using Care at Home:

To Circle of Care members: To learn if you can securely communicate via messaging with a member in your your Circle of Care using Care at Home, tap on the name of the person in your Circle of Care to open their Member Profile.  At the top right of the Member Profile screen if there is a message cloud icon, you will be able to use the Care at Home secure messaging feature for that person.

Messaging, if available for any Circle of Care member, is for convenience only, and  is NOT intended for communicating urgent matters.

To Key Contacts: If a clinician or a clinical team is listed under your Key Contacts heading on your Home screen and has a “message cloud” icon to the right of their name, you can tap on that icon to initiate or continue a conversation with that person or team representative.  If it is a team name listed, tap on the team name to view more details. In some cases, individual team members names will be listed with additional contact information (e.g., a message cloud icon to contact them directly).

Messaging, if made available to Key Contacts by your Care at Home Provider, is NOT intended for communicating urgent matters to Key Contacts.

To write a secure in-app message:

If available tap on the message cloud icon to open the messaging feature.  Tap inside the message box to write your message.  Tap “Send” when completed.

Note: If there is no message cloud icon, you will not be able to use the Care at Home secure in-app messaging feature for that person or team.

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Initiate a phone call from your Care at Home app:

You may be able to use Care at Home to call a person in your Circle of Care that has a phone icon at the top right of their Member Profile screen.

You may also use Care at Home to call a person or a team representative in your Key Contacts if they have a phone icon to the right of their name or team name.  If it is a team name listed, tap on the team name to view more details. In some cases, individual team members names will be listed with additional contact information (e.g., a phone icon to call them directly).

To make a call: tap on the phone icon and use your mobile device as you would for any phone call.

Note: If there is no phone icon, you will not be able to use the Care at Home to initiate a call to that person or team.

Initiating phone call from your Care at Home app, if available for any individual or team, is for convenience only and is NOT intended for communicating urgent matters.

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Your Care at Home Provider, Key Contacts and members in your Circle of Care are NOT REQUIRED to monitor in-app messaging or phone calls.

Speak to your Care at Home Provider for information about your Care at Home Provider’s preferred methods of communication.

To view the schedule of a member in your Circle of Care, or the schedule of a Dependent as a Co-manager, you must have been given permission for “Appointments” by that Member or Proxy. If you have been give permission, you will see a schedule icon to the right of the name of the member in your Circle of Care (or Dependent) under the Circle of Care heading. (You may have to tap on “expand” to open the Circle of Care section on the home screen of your Care at Home app.)

Tap on the schedule icon to open the main Schedule screen to access three options to view: Care Plan Schedule, Medications (only), and Appointments.  Tap on the arrow to the right of each listed option to view the details for those options.

Care Plan Schedule will default to the current date and list by time all ot the actions that have been scheduled for that Member to complete for that day.  You can scroll forward or backward on the day/date panel by tapping on the day/date you want to review (one day at a time) to review what is (or was) scheduled for each day.

Medications (only) will display all the the medications that are in your Care Plan, regardless of the day that you are scheduled to take any medication..  This will include medications from your Care at Home Provider, as well as any medications (or supplements) that you have added to your Care Plan. (If the screen is blank, there are no medications that you or your Care at Home Provider have added to your Care at Home account.)  You may be able to view more details by tapping on the pencil icon for each medication. This will open the “Medication Summary” screen to view additional information for each medication.

Appointments in Care at Home are not presented in a traditional calendar, but lists only the appointments that have been entered into your Care at Home account. If your appointment screen is blank, you have no appointments scheduled in your Care at Home Account.  Any existing appointments in your Care at Home account will be presented in chronological order. You can tap on the appointment to access the “Event detail” screen to view additional information about the appointment in your Care at Home account.

NOTE:  Appointments viewed in-app for a member in your Circle of Care or a Dependent are presented for the next seven (7) days in advance only .  Appointments scheduled beyond this time period are saved and should be viewable when they are within seven (7) days.  NOTE: This 7-day window only applies to viewing appointments of another member.  All Appointments entered in Your Schedule are viewable regardless of appointment date.

“Timeline” is a section in Care at Home that lets you view the historical record of your recorded data in your Care at Home app.

You can access the recorded data (e.g., your vitals) in Care at Home at any time.  To do so, simply tap on  the “Timeline” icon at the bottom of your Care at Home app home screen.

To access the Timeline section:

1. Tap the “Timeline” icon at the bottom of your home screen to open the “Timeline” screen.
2. From the Timeline screen you can view any data point that has been reported (or missed) in your Care at Home app by date, beginning with today’s date. Scroll down to view the full history of your recorded actions.
3. Each data point listed on the Timeline screen identifies the data point name, (e.g., Sleep) that is scheduled from your Care Template, and a time stamp.
   • If you have recorded the data, you will see the time it was scheduled (e.g., “Evening”, or 6:00 pm), the word “completed”, and the actual time of recording.
   • If you have missed a scheduled recording, you will see the time it was scheduled (e.g., “Evening” or 6:00 pm) and the word “missed”, which is defined as the time elapsed (e.g., 12 hours) from the time scheduled for recording that action or measure.
   • If any scheduled measure or action is pending or past due at the time you review your Timeline, it will NOT be listed. Timeline provides an historical view only.
4. Tap on any data point listed to view more details about what was recorded.

Note: Timeline will also display activity associated with your Care at Home app, such as a “Care Plan Change” – and will state who made the change.  If you tap on the activity-based action listed, it will display a new screen with more information about what has changed. You cannot edit or delete activity-based records in your Timeline.

How can I edit data in my Timeline?

For data that has been recorded or, scheduled measures that have been missed, you can update or make edits to that data in your Timeline.

To record a missed action or measure, from the Timeline screen, tap on any data point you wish to edit (e.g., Sleep)

1. You will see the data point name (e.g., Sleep), the scheduled time (e.g., Morning or 7:30 am) and “(missed)”.
2. Tap on “Edit” in the upper right corner of the screen.
3. For Vitals and Wellness measures, tap in the text box to record your measure for that data point, then tap “Save”.
4. For Symptom measures, tap on “None” to record that you did not experience that symptom, or tap the checkmark to record detail of that symptom. If you tap the checkmark:
   • On the symptom question screen, tap on the down arrow to reveal the specific question for that measure and record your response.
   • If there are additional questions tap on the next question and record your response.
5. When you have completed recording your response(s), tap “Save”, and on the next screen tap “Save” again.

NOTE: If you want to record a measure that requires machine entry, you may NOT be able to update the recording – depending on the time that has passed between the scheduled time and the time you attempt to update the missed recording.

To update an action or measure that has already been recorded, from the Timeline screen, tap on any data point you wish to edit (e.g., Sleep)

1. You will see the data point name (e.g., Sleep), and the data value recorded. You will also see the time recorded above in the header above the date point name.
2. To update a previously recorded measure, tap on “Edit” in the upper right corner of the screen.
3. For Vitals and Wellness measures, tap in the text box to re-record your updated measure for that data point, then tap “Save”.
4. For Symptom measures, tap on “None” to record that you did not experience that symptom, or tap the checkmark to record detail of that symptom. If you tap the checkmark:
   • On the symptom question screen, tap on the down arrow to reveal the specific question for that measure and record your response.
   • If there are additional questions tap on the next question and record your response.
5. When you have completed recording your response(s), tap “Save”, and on the next screen tap “Save” again.

NOTE: You cannot edit a measure that requires machine-entry.  You will NOT be able to make any changes to machine-entered data.

It is never recommended to delete a measure that has been scheduled and/or recorded for your Care Template. However, you may delete a Timeline entry, from the Timeline screen, by tapping on any data point you wish to edit (e.g., Sleep)

1. You will see the data point name (e.g., Sleep), (missed or recorded).
2. Next, tap on “Edit” in the upper right corner of the screen.
3. To delete the selected measure, tap on “Delete Timeline Record”.
4. Then on the pop-up window, tap “Confirm” to verify that you want to delete this data.

Note: Only the date-specific measure will be removed from your Timeline. All other recordings will remain in your Timeline.

If you don’t see immediate updates to any changes you have made to your Timeline, tap the back arrow at the top left corner of your screen until you return to your home screen, then tap Timeline again. This should refresh the data in your Timeline, and you will be able to see the recorded changes in your Timeline.  You can make edits and updates anytime to ensure that the most accurate data is being recorded and available for you, your Circle of Care and your Care at Home Provider to review.

The Journal is where you and your care team can communicate about your latest care updates and share information, including the ability to text pictures to document your progress.  The Journal serves as a type of bulletin board that can effectively support a patient who has multiple care providers or multiple supporting Members, so that everyone can stay on the same page day-to-day with your personalized care needs.

The Journal is an excellent resource for capturing the elements of your medical journey that are not urgent and cannot be easily simplified into simple facts and figures. The Journal is a multifunction tool that can be used to keep a daily log, update family and friends on your progress, track visually perceivable developments, record hopes and concerns related to your health journey, and document detailed accounts of acute episodes.

How do I access my Journal in my Care at Home app?

• Log in to your Care at Home app. This will open to your home screen.
• Tap the “Journal” icon in the bottom section of your home screen.

Critical Note:  Your Journal is NOT meant to be a communication tool to use with your Care at Home Provider.  YOUR JOURNAL SHOULD NOT BE USED FOR COMMUNICATING URGENT MATTERS.  YOUR CARE AT HOME PROVIDER IS NOT REQUIRED TO VIEW YOUR JOURNAL.

There are other pathways and mechanisms (not your Journal) to communicate with your Care at Home Provider or care team.  Please speak with your Care at Home Provider for their preferred methods of communication for all matters.

NOTE: Your posts are not “delivered” to any Member in your Circle of Care but, are viewable by all Members that you have permissioned to view your Journal.  Journal entries cannot be edited or deleted. 

Your Care at Home Journal allows you to do more than just record a daily journal of your thoughts.  After tapping on the Journal icon you can:

Record how you are feeling on a daily basis:

1. Tap on the smiley face emoji that best represents how you feel that day.
2. Next, you can add details related to how you are feeling at that moment. After selecting your smiley face emoji, tap inside the text box to provide more information. You do not have to record any written information. You can simply select a smiley face emoji (or just make a written entry without selecting a smiley face emoji).
3. Once you have selected your smiley face emoji and completed your written entry, tap on the “Post” button in the bottom right corner of the screen. (You may have to scroll down to reveal the button.)

If you want to record that you have gone to the Emergency Room, you can use your Journal to record that event.

1. On your main Journal screen, tap on “ER Visit” in the top right corner of the screen to open the Emergency Room screen.
2. On the Emergency Room screen, you can enter the reason for the visit by tapping the text under “Reason” and adding as few or as many words as you want to describe why you went to the ER.
3. You can also record the hospital name and location to share more information. This may be helpful to your Care at Home Provider.
4. If the ER visit resulted in an admission to the hospital, simply tap on the checkbox next to “ER visit resulted in hospital admission”. Again, this may be helpful to your Care at Home Provider.
5. Once you have completed information about your ER visit, tap on the “Post” button in the bottom right corner of the screen. (You may have to scroll down to reveal the button.)

NOTE: If you change your mind about recording information about how you are feeling or an ER visit, before tapping on “Post”, you can tap on “Cancel” in the upper left corner of the screen to return to the main Journal screen.

Remember when you “Post” to your Journal, all authorized members of your Circle of Care (those members that you have given “Journal” permission to view and post to your Journal), and your Care at Home Provider, will be able to view your entry.  Remember, your Care at Home Provider is NOT REQUIRED to view your Journal.

YOUR JOURNAL SHOULD NOT BE USED FOR COMMUNICATING URGENT MATTERS TO YOUR CARE AT HOME PROVIDER.

What information can be viewed in my Journal in Care at Home?

Your Journal will display the history of information recorded in your Journal by date.

1. 1. You can review all of your prior entries made in your Journal.
   2. You can review any entries made in your Journal by authorized members in your Circle of Care. This typically happens when someone in your Circle of Care that you have given permission to engage in your Journal, makes an entry in your Journal, for example, to respond to one of your Journal entries.
   3. You may see system notes in your Journal from your Care at Home Provider, for example, a Care at Home system message related to a change made to your Care Template in your Care at Home account. (In this example, this would be a record of an action that has taken place – a more permanent record for the change made, for which you would have been informed by push notification and/or email – depending on how the settings in your Care at Home app.)
   4. If your Care at Home Provider has enabled a feature called “Actions Taken” (established by your Care at Home Provider), and you have generated alerts in your Care at Home account, you will see information in your Journal about the alert and your selected response to the “Actions Taken” survey related to that alert.

Can I use my Journal in Care at Home for other things?

In addition to entering information about how you feel, your ER visits, and viewing the history of entries in your Care at Home Journal, the Journal can also be used as a place to document things you want to recall or as a reminder tool.

• You can use the text box in your Journal under “How are you feeling?” to record any questions, curiosities, concerns, experiences that may not be part of your Care Plan in your Care at Home account. For example, you can record non-urgent things you want to document and remember:
  1. Tap inside the text box to add questions or information that may not be urgent, but may be things you want to document and remember.
  2. When you complete making your notes, tap on the “Post” button in the bottom right corner of the screen. (You may have to scroll down to reveal the button.)
• When you post any information in your Journal, you are sharing with authorized members in your Circle of Care and, the information posted can be viewed by your Care at Home Provider.
• Most importantly, you can refer to information you record in your Journal when you speak with your doctor or clinician. You can use your Journal as your own reference resource when you speak to any health professional, not just your Care at Home Provider.

Critical Note:  Your Journal is NOT meant to be a communication tool to use with your Care at Home Provider.  YOUR JOURNAL SHOULD NOT BE USED FOR COMMUNICATING URGENT MATTERS.  YOUR CARE AT HOME PROVIDER IS NOT REQUIRED TO VIEW YOUR JOURNAL.

There are other pathways and mechanisms (not your Journal) to communicate with your Care at Home Provider or care team.  Please speak with your Care at Home Provider for their preferred methods of communication for all matters.

NOTE: Your posts are not “delivered” to any Member in your Circle of Care but, are viewable by all Members that you have permissioned to view your Journal.  Journal entries cannot be edited or deleted. 

From the home screen of your Care at Home app, tap on the Member’s name under the “Circle of Care” heading to go to their Member Profile.  To access their Journal go to the bottom of their Member Profile screen and tap on the Journal icon.  On the next screen, tap on the notepad icon in the upper right corner of their Journal screen to open their Journal entry screen.

NOTE: The first time access a Circle of Care member’s journal, you may be presented with a pop-up screen with a statement that you must confirm acknowledging that posting to the Journal is not intended to communicate medical or urgent matters. You must confirm or accept this message before you can proceed to the Circle of Care member’s Journal.

To create a new post, tap inside the text box to make a text entry.  You may also tap on the paperclip icon to add a photo from gallery (Android) or photo (iOS/Apple).  (You may have to scroll down to reveal the paperclip icon next to the Post button.)  You can post to a member in your Circle of Care to share insights or offer words of encouragement.  Any post you make to a Circle of Care member’s journal is a single post – not part of a dialogue, such as you might have using text messaging.  Each post is an independent post.

When completed, tap Post at the bottom right of the screen. (You may have to scroll down to reveal.)

Note: The option to select a ‘smiley’ icon under the “Status” heading is NOT available for when accessing Circle of Care member’s profile/journal.  Smileys are presented to Member or Proxies on behalf of Dependents in Care at Home to document how the “patient” is feeling on a particular day only.

NOTE: Once posted, Journal entries cannot be edited or deleted.  Also, a Member’s profile can be viewed by any other Circle of Care member who has been granted permission by the Member (or Proxy), now or in the future.

Care at Home user data; and, healthcare data, are stored in separate servers for security purposes. 

All personally identifiable information (your personal information) is stored in Amazon Web Service (AWS) data centers in the participating user’s country of registration origin – the country in which you registered your Care at Home application.

All performance data (your health information) entered into your Care at Home application are stored separately from your personal information in US-based data centers managed by AWS.

If you are located outside of the United States, please note your health information, which may be submitted to us from any geographic location, will be transferred to US-based servers – while your personal information will reside in your country of registration origin. This is necessary for proper dynamic processing of health data monitoring and data management necessary for proper administration.

Within the Care at Home application environment, managed by Lifeguard Health Networks, Inc., we have built a sophisticated security system that meets HIPAA and other international standards, which assures that we meet your security and privacy expectations.

We, at Lifeguard Health Networks, Inc., take the security and privacy of your health information very seriously. Care at Home meets the Health Insurance Portability and Accountability Act (“HIPAA”) standards, and Health Information Technology for Economic and Clinical Health Act (“HITECH”) regulations, as well as other international standards, including the data privacy standards as outlined in the Personal Health Information Protection Act (“PHIPA”) (Canada) and The Privacy Act 1988 (Australia).

We store data in a sophisticated network of servers with multiple layers of firewalls. We have also gone to great lengths to make sure that any health information that identifies personal information about you is separately stored, both architecturally and physically. We know you take the security of your information very seriously, and we do, too. For more information, visit our Privacy Policy and Terms of Use.